Redesigned the RBC banking app to enhance the user interface, improving convenience and usability for users.
Sending Money Felt Like Solving a Puzzle
What should’ve taken 10 seconds took five screens, endless taps, and a forced contact-saving ritual.
That’s the reality for users trying to send money using RBC’s current app. The process is unintuitive, repetitive, and overly complex even for something as basic as paying rent, or sending to family.
The home screen hides the essentials
The transfer flow demands too much thinking
And users? They just want to send and go
By streamlining the home dashboard and rethinking the transfer flow, this redesign is set to make sending payments fast, familiar, and friction-free.
I redesigned the experience with:
What will be impact and end result
Introduction About Project
Royal Bank of Canada (RBC) is one of the largest banks in North America, offering a range of digital services designed for modern finance. Its app aims to deliver secure, accessible, and seamless experiences but even great apps have room for refinement.
What is the problem?
Ineffective Home Screen Layout and Navigation
When I opened the RBC Mobile app, I wasn’t greeted by options that made me feel in control of my finances. Instead, I was met with a beautiful photo and a generic “Good Afternoon” greeting that, while warm, didn’t help me pay bills, check balances, or send money. It consumed precious space where function should lead.
That moment made me ask:
What if the RBC home screen prioritized action over aesthetics?
This question sparked a deep dive into how layout, hierarchy, and navigation can either empower or slow down users.
Following same boring steps everytime to send money to someone
The process of sending money in banking apps, is cumbersome due to the repetitive requirement of adding recipients to a contact list. This multi-step process is time-consuming and disrupts the seamless user experience expected in modern banking apps. Users expect a more streamlined and efficient way to transfer funds without the need for repetitive recipient management.
Imagine needing to send $50 to a friend something you’ve done dozens of times. You tap into the RBC app, only to face the same ritual: search → add recipient (again) → confirm details → finally, send.
USER RESEARCH
Uncovering Pain Points in User Process: Challenges in Banking App UI and Transaction Experience
To gain empathy and understand current banking experiences, I interviewed six people about their interactions with banking apps, focusing on UI design challenges and transaction-related frustrations. I took a qualitative, open-ended research approach to explore usability pain points, navigation difficulties, and areas where the user experience could be improved for smoother and more efficient transactions.
GUIDING OBJECTIVES
How do users typically navigate banking apps for transactions? Why?
What features are most important to users when making transactions? Why?
What are the common pain points users experience in the transaction process? Why?
How do users perceive the current UI design of banking apps? Why?
What improvements do users wish to see for a better transaction experience? Why?
WIREFRAME & PROTOTYPE
With fundamental concepts we sketched out some low fi-wireframes that helped us identify key elements.
SKETCH
LO-FI WIREFRAME
HI-FI WIREFRAME
PROTOTYPE
FINAL DESIGN
